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Troubleshooting

Most eNepali hiccups clear up with a quick fix. Find your problem below and try the steps in order.

I can't sign in​

  • Double-check your email address and that Caps Lock is off.
  • If you forgot your password, use Forgot password to reset it — see Accounts & Signing In.
  • If you signed up with Google or Apple, use that same button to sign in rather than a password.
  • Still stuck? Close and reopen the app or refresh the web page, then try once more.

The one-time code isn't arriving​

  • Wait a minute — email can be slightly delayed.
  • Check your spam or junk folder.
  • Make sure the email address is spelled correctly.
  • Use the Resend code option to get a fresh code, and enter the newest one.

The app looks blank, or asks me to update​

  • If you see an update prompt, install the update — older versions can behave oddly. See Getting the Mobile App.
  • If a screen looks empty, pull down to refresh, or fully close the app and reopen it.
  • Check that your phone has a working internet connection.

Search shows no results​

  • Try fewer or simpler words, or check your spelling.
  • Switch between the All, Organizations, News, and Posts tabs — your match may be under a different tab.
  • Make sure you're signed in if you're searching for saved or personalized content. See Searching eNepali.

My notifications aren't appearing​

  • On mobile, confirm you allowed notifications — turn them on in your phone's Settings for eNepali if needed.
  • Open the Notifications area to see items even when a push didn't pop up.
  • Filter between All and Unread in case they're just marked read. See Notifications.

My feed feels old — how do I refresh it?​

  • Pull down from the top of the feed to refresh it.
  • Follow a few more organizations and set your interests so the mix stays fresh. See Your Home Feed.

Images or photos won't load​

  • Check your internet connection — images need a bit more data than text.
  • Pull down to refresh the page or screen.
  • If a single gallery or product photo is slow, give it a moment or reopen it. See Photo Galleries.

Nothing here fixed it?​

Check the FAQ for related answers, and make sure your app is on the latest version — many issues are already fixed there.